Troubleshooting

Uploads, rate cons that won't read, missing emails, sign-in and other common problems.

A file won't upload

• Files must be 15 MB or smaller (PDF, JPG or PNG). Save a smaller copy or take a photo instead.
• On a slow connection, wait for the upload to finish before leaving the screen. If it times out, try again on Wi-Fi.

AI didn't read the rate con correctly

Fix the fields on the review screen, anything AI wasn't sure about is highlighted. A clear, flat, well-lit photo of page 1 reads best. You can always Enter manually.

I didn't get an email (invite, verification, reset)

Check spam/junk. Invitations expire after 7 days. Ask your company to send a new one. Reset emails can be paused for 24 hours if someone tapped "This wasn't me".

"You're not part of a fleet right now"

Your company removed you from its fleet. Accept a new invitation, or start your own company account.

A load is missing

Drivers only see loads assigned to them. Owners: check the Dashboard/Loads filter isn't set to a single driver or truck, and look in every tab (All shows everything).

The invoice shows Rejected

The invoice email couldn't be sent. Check your factoring company and invoice email in Settings, then submit again.

The Dashboard numbers look wrong

See Understanding the Dashboard and Loads totals. If it still looks wrong, contact support with the load numbers.