How can we help?
Guides for owners and drivers, an assistant that answers in seconds, and a team that replies within 1 business day.
Getting started
What LoadLedger does for you
The features, who they're for, and how a load flows from rate con to paid.
Getting started as an ownerOWNERS
Create your account, set up factoring, add trucks and drivers, add your first load.
Getting started as a driverDRIVERS
Join your company's fleet, see your loads, and upload paperwork from the road.
Contacting support
Chat with the LoadLedger Assistant or reach our support team. We reply within 1 business day.
Loads
Adding a load from a rate conOWNERS
Photograph or upload the rate confirmation, check what AI read, assign a truck and driver.
Catching up on past loads (bulk upload)OWNERS
Upload a week of rate cons at once on the website, as delivered or already paid.
Load notes: chat with your driver
Send notes about a load between the office and the driver, like a chat. Everyone on the load sees them.
Documents & invoicing
Documents on a load
Which documents each load needs, before and after delivery, and how to make some optional.
Sending documents to the brokerOWNERS
Email or text the pickup paperwork to your broker before delivery.
Broker emails are rememberedOWNERS
Type a broker's email once. LoadLedger fills it in on every load from that broker.
Sending the invoice to your factoring companyOWNERS
Build the invoice package, submit by email or portal, then mark the load funded when paid.
Money
Understanding the Dashboard and Loads totalsOWNERS
What Pending, In Transit, Submitted and Funded mean, and how each dollar amount is worked out.
Finance, expenses and profitOWNERS
Revenue, factoring fees, trip costs, fixed costs and the bottom line, per truck and driver.
Driver pay and weekly bonusesOWNERS
Pay drivers a % of the load or per mile, plus weekly bonus tiers, worked out automatically.
Importing a fuel-card statementOWNERS
Upload a fuel-card statement (CSV or PDF) and LoadLedger adds each purchase to the right truck.
Fleet
Inviting drivers and office staffOWNERS
Add drivers and associates, set driver details, and remove someone from your fleet.
TrucksOWNERS
Add trucks, set a default driver and fuel card, and see profit per truck.
Compliance
IFTA quarterly reportOWNERS
Miles per state from your loads plus fuel purchases, for your quarterly IFTA return.
Alerts, reminders and truck service
Reminders for renewals, inspections and service, and mileage-based truck maintenance.
Tools
Account & security
Keeping your account secure
New-device sign-in alerts, "This wasn't me", password resets and signing out everywhere.
Deleting your account
How to permanently delete your LoadLedger account and its data.