LOADLEDGER HELP
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Contacting support

Chat with the LoadLedger Assistant or reach our support team. We reply within 1 business day.

LoadLedger Assistant

Tap Help (in the app: Settings → Help & support, or the ? on the Dashboard; on the website: the chat button at the bottom right). The assistant answers how-to questions. When you're signed in it can also look at your own account to answer things like "why isn't load 1234 in Funded this week?". It can only read your own account (drivers: only their assigned loads, never money), and it can't change anything.

Our support team

  • Ask the assistant to contact support: it creates a ticket with your conversation attached, so you don't have to repeat yourself.
  • Or use the form at goloadledger.com/help/contact, or email support@goloadledger.com.

We reply within 1 business day. You'll get an email with your ticket number right away.

What to include

Your load number, what you expected, what happened, and a screenshot if you can.

Pricing questions go to the support team.

Still stuck? The assistant can answer follow-up questions, and look at your own account when you're signed in.

Contact support